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Shipping & Returns

SHIPPING AND RETURNS POLICY
Shipping Policy & Charges
On orders over $400, shipping charges of $45.00 will apply.
On orders less than $400, shipping charges of $60.00 will apply.
On orders shipped via UPS or Fed Ex Ground will incur a $15.00 packing charge in addition to standard shipping costs.
All material will be shipped direct via common carrier or LTL. Upon receipt of material, customers must inspect the material for any damage. Damage and/or missing pieces must be noted on the bill of lading. Any material accepted and signed for by the customer whether damaged, missing or other is the customer’s responsibility. All claims for damage or shortages should be made by the buyer and noted on the Bill of Lading and the customer is responsible for notifying Milford Ceramic Tile within 24 hours upon receipt of the material so a claim can be filed with the carrier handling the shipment.
Discrepancy Claims
Claims stemming from discrepancies between packing slip or invoice descriptions or quantities must be made in writing within 24 hours of material receipt. Any claim not presented within the specified time limit shall be waived.
Material Returns and Restocking Charges
No product of any kind shall be returned without the prior approval and specific shipping instructions from Milford Ceramic Tile.
Returns will only be approved within 30 days of the original sale, and only if a relevant shade is still in stock in our current inventory.
Material must be in full unopened boxes only.
Unless otherwise agreed, all material returns shall be assessed a 30% restock charge.
All returns will be credited back to the customer’s credit card account, whether GE Money Account, or other. Absolutely, no cash or check will be issued for returns.
Shipping and Delivery Schedule
Material shipment shall be subject to and contingent upon the timely receipt of an approved order by Milford Ceramic Tile.
Milford Ceramic Tile will have deliveries from Impronta Ceramiche at least every 2 weeks. Orders maybe shipped direct from Impronta for an additional charge.
Milford Ceramic Tile shall not be liable for the failure to meet required delivery dates due to causes beyond its control, including unavailability of product, strikes and other labor difficulty, riot, war, fire, delay or default of common carrier, or other delays beyond Milford Ceramic Tile’s reasonable control.